Q: Can we sign up and pay with FIAT (CASH)?
A: No this is Bitcoin in and Bitcoin out ONLY
Q: Why are my trading funds less than the amount I deposited with Cash FX?
A: 30% of your initial package purchase goes towards the purchase of your educational package (15%) and fast start bonus (15%) the remaining 70% of your deposit goes into trading. Your 2X on the Bear's side is figured from the entire package amount, not from the 70% put into trade on your behalf. For example, if you deposit $1000, you are contracted to receive up to $2000 on the Bear's side, even though you will only see $700 of your deposit went into trade.
Q: After my contract (trade pack) completes can I purchase a lower TA Contract?
A: No You can only purchase the same or any of the next levels up from there

Q: Can I withdraw my initial TA Contract investment (of 70%)
A: Canceling the contract to get capital back minus 30% commission that we paid of the academy product minus a penalty it’s been settle on the terms-policies and procedures.

Q: Can I upgrade using my existing balance/commissions?
A: Yes, you you can now upgrade from the back office with your profits
Q: How long does it take for my daily trade payouts to kick in?
A: 72 hours BUSINESS DAYS
Q: How long does out payout take to start after an upgrade? Do we get a new 72 hour clock to receive trading returns? even though a portion of that upgrade has already been put into the pool with its initial 72 hour clock?

A: Yes you will have the 72 hr waiting time after upgrading, before you will see the trading earnings from the larger package. They prefunded the trading account with a lot of money to begin with so they wouldn't have to move deposits every day to the trade account. Then they continue to add to the trade account every few days to stay ahead of the overall funds coming in. This is a very well funded company so they have plenty of funds to start the trading off.

Q: How does the price of bitcoin effect our TA Contracts as it rises and falls?
A: It doesn’t as our package although being bought with BTC is converted to Fiat and deposited into the trade account.

Q: How come when we upgrade our Bear & Bull capital does not reset back to zero ?? And What happens to my initial TA Contract?
A: It’s because when you upgrade prior to contract fulfillment you are only paying the difference, therefore you are expanding your package vs if you let your contract fulfill then pay and that is then a full price renewal. If you do full price renewal it resets your contract back to zero vs expanding it only pushes the % back accordingly. So when you upgrade early you are extending the same contract.

Q: If one lets their contract expire, do they lose their spot in the unilevel and matrix immediately? If not, is there a grace period? or how does that work?
A: They have 30 days to renew the contract before losing their position in the matrix. but unilevel stay the same as part of that organization
Q: If your trading package expires, do you still earn on the other streams of income?
A: If you are building a team, your Bull Cap will most likely accelerate to 2x faster then your Bear Cap. If your BULL Cap reaches 2x then no you will no longer earn from the compensation plan. You will still continue to earn from the Bear until your Bear reaches the 2x. In order to continue to earn from team building you will need to upgrade your TA Contract

Q: With any package, as a Bear. After you earn 2x do you have to reinvest to keep earning?
A: Yes in order to continue to earn you must purchase another package.

Q: When can we withdraw our earnings?
A: Fast start = instant credited and withdrawal immediately Unilevel trading = weekly credited (Every Saturday) Matrix = every 15 days credited Matrix Matching = every 15 days credited Global level 11+ = monthly Generational matching = monthly Rank Bonuses = can be claimed the 1st to 5th of month paid from 6th
Q: When can I claim my Leadership Prize for earning a new rank?
A: Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize. If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month. (ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th). In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
Q:What if I earn more than one rank in a month, which prize do I get?
A: You can only claim the highest rank prize earned during any certain calendar month.(i.e. If you went from Executive to Director in one month, you would only be able to claim the Director prize, not both the Manager and Director prizes).

Q: What happens to my BULL commissions after I hit the 200% Cap?
A: After you reach the BULL cap of 200%, any commissions earned from Fast Start or Unilevel will go into the Reserve Cap (Not Missed Yet) Section on both Fast Start and Unilevel payout pages. You will be given a 7 day grace period from the time you cap from Fast Start and a grace period up to Friday Night for the Unilevel. As long as you renew your contract and have enough cap room you will NOT lose any commissions. They will be released once you upgrade.

Q: What times are commissions released
A: Trading Commission Run: Monday through Friday midnight

Trading Commission Pushed Out: Saturday at 12pm noon EST

Fast Start : real-time

Uni-level Commission Week: Saturday through Friday midnight

Uni-level Credited: Saturday at 12pm noon EST

Q: When I refer someone and they join using my link what do I earn?
A:You earn a 15% Fast Start Bonus. This is 15% of your referrers trade academy pack. So if they join you at $10k trade pack you will earn 15% ($1500) regardless if you are only on a $300 pack. There are no pass ups to your sponsor you keep the full 15% fast start bonuses.
Q: When we upgrade do we pay the whole amount or TA Contract balance?
A: Package balance only if upgraded before you reach the Bull/Bear Cap 2x (200% either)
Q: What is the Minimum Withdraw
A: $100 there is a 20% withdrawal fee which goes back into the Matrix comp plan.

Q: When I request a withdrawal on cashFX are we paid on the BTC value at the time they process the batch?
A: When we process the payment at that moment the system calculate the price
Q: When is Withdraws Processed?
A: Withdrawal Requests will be processed daily as follows: Monday through Friday: Paid every 24 hours. (In SPECIAL circumstances, withdrawals could take more than 72 hours to reach your BTC Wallet). Saturday and Sunday: paid out every 24 hours. (In SPECIAL circumstances, withdrawals could take more than 72 hours to reach your BTC Wallet).

Here is a full schedule of all payouts below:

Trade Earnings Are Ran: Monday through Friday midnight EST (Could take up to 2hrs for Trade Earnings to display in your Trading Pool report) Trade Earnings Paid Out To Balance: Saturday at 12pm EST Fast Start Paid Out To Balance: Full real-time, once the Block Chain confirms the transaction Uni-level Commission Week: Saturday through Friday midnight EST Uni-level Paid Out To Balance: Saturday at 12:00pm EST

Matrix Commission Run: (Two Matrix payouts per month) 1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST 2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of following month at 12pm EST

Q: What does Registered and Confirmed mean in the pending list?
A: Registered means they have signed up and Confirmed means they have confirmed the email BUT have not yet purchased a TA Contract.
Q: How do I reset my 2FA ?
A: YOUR SPONSOR must LOG IN to back office and create a Support Ticket, reference your username and request to have your 2FA reset. THIS IS THE ONLY WAY for security **Trading on the Global Forex Market is risky, please only trade money you can afford to lose. No Trade results can be guaranteed in any type of real trading activity.

*Participation in the Cash Forex Group Rewards Plan is not a guarantee of success. Both hard work and following structure of the Rewards Plan are required for results.